Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use mythivolara's budget control services.

Last Updated: January 15, 2025

Information We Collect

When you use mythivolara's budget control platform, we collect information that helps us provide personalised financial management services. This happens in several ways, and we want you to understand exactly what we're gathering.

Account Information

Your name, email address, phone number, and postal address when you create an account with us.

Financial Data

Budget categories, spending patterns, financial goals, and transaction categorisation preferences.

Usage Analytics

How you navigate our platform, which features you use most, and performance data to improve our services.

We also collect technical information like your IP address, browser type, and device identifiers. This helps us keep your account secure and ensure our platform works properly across different devices.

How We Use Your Information

Your information serves specific purposes within our budget control ecosystem. We're not in the business of collecting data for the sake of it – everything we gather has a clear function.

  • Providing personalised budget recommendations based on your spending patterns
  • Sending you account notifications, security alerts, and service updates
  • Improving our platform's functionality and developing new features
  • Complying with Australian financial services regulations and tax requirements
  • Preventing fraud and maintaining the security of your account
  • Providing customer support when you contact us

Important Note:

We never sell your personal information to third parties. Your financial data stays within our secure system and is only shared with your explicit consent or when required by Australian law.

Data Storage and Security

We store your information on secure servers located within Australia, ensuring compliance with local privacy laws. Our security measures include encryption both in transit and at rest, regular security audits, and strict access controls.

Your financial data is encrypted using industry-standard AES-256 encryption. We maintain secure backups and have disaster recovery procedures in place. Our team receives regular security training, and we conduct penetration testing annually.

Data retention varies by type: account information is kept while your account remains active, financial data for seven years to meet Australian record-keeping requirements, and usage analytics for two years to improve our services.

Your Privacy Rights

Under Australian privacy legislation, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.

Access Your Data

Request a copy of all personal information we hold about you, delivered within 30 days.

Correct Information

Update or correct any inaccurate personal information in your account at any time.

Delete Your Account

Request permanent deletion of your account and associated data, subject to legal retention requirements.

Data Portability

Export your financial data in a structured format to transfer to another service provider.

How to Exercise Your Rights

Making privacy requests is simple. Here's the process we follow to handle your requests securely and efficiently:

Contact Us

Email your request to help@mythivolara.com or use the privacy request form in your account settings. Include specific details about what information you need.

Identity Verification

We'll verify your identity using your account credentials and may ask for additional verification if needed for security purposes.

Processing

We'll process your request within 30 days for most requests. Complex requests may take up to 45 days, and we'll keep you informed of progress.

Delivery

Information requests are delivered securely through your account dashboard or encrypted email. Deletion requests are confirmed once completed.

Third-Party Services

We work with carefully selected third-party services to provide certain features of our platform. These include cloud hosting providers, payment processors, and analytics tools.

All third-party providers are bound by strict data processing agreements and must meet our security standards. We only share the minimum information necessary for them to provide their services, and they're prohibited from using your data for their own purposes.

Some services we use include Amazon Web Services for hosting, Stripe for payment processing, and Google Analytics for understanding how our platform is used. Each has their own privacy policies, which we encourage you to review.

Cookies and Tracking

Our website uses cookies to improve your experience and provide essential functionality. Essential cookies are necessary for the platform to work properly and cannot be disabled.

  • Authentication cookies to keep you logged in securely
  • Preference cookies to remember your settings
  • Analytics cookies to understand platform usage (with your consent)
  • Security cookies to detect suspicious activity

You can manage cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

Changes to This Policy

We review this privacy policy regularly and update it when our practices change or new regulations come into effect. When we make significant changes, we'll notify you through your registered email address and highlight the changes on our platform.

Minor updates, like clarifications or contact information changes, may be made without notification. We recommend checking this policy periodically to stay informed about how we protect your privacy.

Policy Updates:

Significant changes take effect 30 days after notification. Continued use of our services after this period constitutes acceptance of the updated policy.

Privacy Questions?

Our privacy team is here to help with any questions about this policy or your personal information.

Email: help@mythivolara.com

Phone: +61 7 3423 2016

Address: 55 Elizabeth St, Launceston TAS 7250, Australia